All orders are processed and shipped out of the warehouse within 3 business days. Depending on which shipping option you select, it will take another 3-7 days for the shipment to arrive at your address. 

Once an order has been processed, modifications or cancellations are not technically possible. For assistance, please contact our customer service team at hi@tokinjew.com. We will do our best to assist but reserve the right deny requests for returns or adjustments.

For information on bulk order discounts or wholesale, please reach out to our sales team at hi@tokinjew.com

Yes, your order will arrive in a plain bubble mailer or box with no branding.

For compliance purposes and given our consumables and merchandise ship from separate locations, orders must be split between the two different websites and be placed in two separate transactions. Thank you loving our consumables and merch!